Frequently Asked Questions FAQ | Online Brass Handicraft Shop | VARYRA
Where is my order?
Your order tracking details can be accessed by checking your open orders from your VARYRA Account. For any further assistance, you may contact us at info@varyra.com or refer to VARYRA Shipping.
Shipping Methods
Depending on your area pincode, orders are shipped either by air or by surface shipping mode. Our delivery partners will ensure timely and safe delivery of your order.
My order consists of fragile items
Not a problem, our team uses superior wrapping and packing techniques with reinforced boxing which ensures maximum safety of your order. For any Refund/Return related query regarding fragile items refer to our company policies.
Can i cancel my order?
You can easily cancel your order from your VARYRA Account, subject to dispatch status. You may also arrange for a callback by filling in your details. For any further assistance, feel free to write us at support@varyra.com
Can i modify my order?
You can easily modify your order from your VARYRA Account. Order modification is only allowed before the order is dispatched. You may also arrange for a callback by filling in your details. For any further assistance, feel free to write us at support@varyra.com
Missing Item
All our orders are thoroughly checked before dispatching. It generally don’t happen but if does by any chance due to human error, VARYRA will take full responsibility and will help you get exactly what you ordered. You may also arrange for a callback by filling in your details. For any further assistance, feel free to write us at support@varyra.com
Wrong item received
All our orders are thoroughly checked before dispatching. It generally don’t happen but if does by any chance due to human error, VARYRA will take full responsibility and will help you get exactly what you ordered. You may also arrange for a callback by filling in your details. For any further assistance, feel free to write us at support@varyra.com
I want to raise a return request
Surely, you can raise a return request for eligible products. The product must be in the original condition as supplied, with original box, invoice, tag, etc., completely intact. Fragile items are not eligible. Please refer to our Return/Refund Policy or you may write us at info@varyra.com
Can I request an exchange?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For further details please refer to Refund/Return Policy.
How will I get refund?
Upon receipt and approval of the eligible product in its original condition as supplied, refund will be processed under the same payment method used while ordering. Cash on delivery refunds will only be processed after receiving the bank account details. Refunds might take 5-7 days to reflect in your respective payment medium, depending on bank.
Will an item be back in stock?
Depends on the manufacturing load and demand of the product. New designs are also added every other week along with gradual restocking of the existing items.
Product Information
All product information is mentioned on the product page including description, material, care, dimensions, weight, etc. For any other assistance feel free to write us at info@varyra.com
Trouble signing into my VARYRA Account
Simply click here Manage Account and enter your email ID used for ordering. Enter the login code received on your email to login. For any further assistance you may also arrange for a callback by filling in your details or feel free to write us at support@varyra.com
Changing account details
You can easily change your account details and personal information after logging into your VARYRA Account. For any further assistance, feel free to write us at support@varyra.com
Forgotten your password?
In case you forgot your password you can easily reset it by clicking on the Forgot Password option, you will be prompted to enter your email address registered with us. Link to reset your Varyra Account password will be automatically shared to you via email. For any further assistance, feel free to write us at support@varyra.com
Payment Options
All major payment methods are accepted including debit card, credit card, net banking, UPI and wallets. Cash on delivery is also available but is subject to area pin code. For any assistance with payments and checkout, feel free to write us at support@varyra.com
Help with a promo code
Discount coupons for cart and shipping are periodically issued by Varyra depending on the occasion. Promotional Codes are subject to terms and conditions along with their respective validity. For any assistance with discount coupons or promo codes, feel free to write us at support@varyra.com